FAQs

1. How to have OrientalFX account ?

Step 1: Go to www.orientalfx.com

Step 2: Sign up

Step 3: Fill your informations

Step 4: Check your email

Step 5: Sign in ⇒ Congratulation! You are our customer!

2. Do I have to provide any documents to OrientalFX to open account ?
  1. Proof of Identification – current (not expired) coloured scanned copy (in PDF or JPG format) of your passport. If no valid passport is available, please upload a similar identification document bearing your photo such as National ID card. All informations must be in Latin character.
  2. Proof of Address – a confirmation of current account. Please ensure however, that documents provided are not older than 3 months and that your name and physical address is clearly displayed.
  3. A Bank Statement or Utility Bill. Please ensure however, that documents provided are not older than 3 months and that your name and physical address is clearly displayed.

* Important Note: The name on the Proof of Identification document must match the name on the Proof of Address document.

3. What is E-wallet ?

E-wallet is your wallet which keep all your amount on OrientalFX. It will show you exact the amount of crypto currency you have and USD.

            1/ Show total valuation of your blance in USD.

            2/ The exact number of currency you have.

4. Deposit into E-wallet ?

Step 1: Login to my.orientalfx.com

Step 2: Choose Funds on Dashboard

Step 3: Choose Deposit

Step 4: Select the currency you want to do deposit

Step 5: Type your amount and check again carefully

Step 6: When you choose Proceed, the wallet address will appear

Step 7: Make Deposit into the wallet address ⇒ Complete.

*** MT4 platform on OrientalFX only accept USD. So that if you already have USD in your E-wallet then please check “FINANCE – question 20” to know how to transfer USD into your MT4 accounts. If you have USDT or OFX please check “FINANCE – question 32” to know how to make exchange to USD.

5. How can I withdraw ?

Step 1: Login to my.orientalfx.com

Step 2: Choose Funds on Dashboard

Step 3: Choose Withdraw

Step 4: Select your withdrawal method

Step 5: Type the amount you want to withdraw

Step 6: Add your own wallet (Note, if required)

Step 7: Click on Proceed ⇒ Completed.

6. When my withdrawal request will be approved ?

– From 04:00 AM on Monday to 04:00 AM on Saturday.

7. What is PAMM account ?

– Percentage allocation management module, also known as percentage allocation money management or PAMM, is a form of pooled money forex trading. An investor gets to allocate their money in desired proportion to the qualified trader(s)/money manager(s) of their choice. These traders/managers may manage multiple forex trading accounts using their own capital and such pooled moneys, with an aim to generate profits.

– It is worth to mention that all investors balances are copied to master (money manager) accounts, which has an aggregated balance of all connected accounts.

8. What is MAM account ?

– MAM (Multi Account Manager) is designed for money managers. It is essentially an integrated software tool that can quickly execute block orders with just one click under a master account arrangement).

– With the MetaTrader 4 MAM account, money managers can quickly, easily and simultaneously place orders across multiple client accounts while remaining focused on the things that matter the most – trading strategy and money risk management.

9. What is Social Trading account ?

– Social trading is the best account type for launching a retail investment product in brokerage company.

– At the same time, they can also trade on these accounts or close the positions opened by signal providers without any limitations.

– Investor can make the position opposite to Master’s position.

    • Example: Master: BUY

Investor: SELL

10. OrientalFX Regional Restrictions:

– OrientalFX does not provide services to residents of the USA, Canada, Sudan, Syria, North Korea.

11. OrientalFX legal documentation ?

– OrientalFX have function:

    • Foreign exchange dealing
    • Issuing or redeeming money orders
    • Money transferring
    • Dealing in virtual currencies

– See here.

1. How to have OrientalFX account ?

Step 1: Go to www.orientalfx.com

Step 2: Sign up

Step 3: Fill your informations

Step 4: Check your email

Step 5: Sign in ⇒ Congratulation! You are our customer!

2. How to open trading account ?

Step 1: Login to my.orientalfx.com     

Step 2: Choose MT4 on Dashboard

Step 3: Choose type of account you want     

Step 4: Open account

*** Login to your email for ID and password for you account.

3. Do I have to provide any documents to OrientalFX to open account ?

1. Proof of Identification – current (not expired) coloured scanned copy (in PDF or JPG format) of your passport. If no valid passport is available, please upload a similar identification document bearing your photo such as National ID card. All informations must be in Latin character.

2. Proof of Address – a confirmation of current account. Please ensure however, that documents provided are not older than 3 months and that your name and physical address is clearly displayed.

3. A Bank Statement or Utility Bill. Please ensure however, that documents provided are not older than 3 months and that your name and physical address is clearly displayed.

* Important Note: The name on the Proof of Identification document must match the name on the Proof of Address document.

4. Why do I need to verify my account?

– KYC is a common process where proof of identity is required to verify the identity of clients. This will require them to provide some sensitive personal data to the brokerage in order to open a new trading account and start trading. We can determine whether a customer is who they say they are. Screening processes involving checking their names against AML watchlists also help ensure that they haven’t been involved in financial crimes such as money laundering.

– Complete the K.Y.C process will give you  permission to access to our features.

5. How can I do my K.Y.C ?

Step 1: Login to my.orientalfx.com

Step 2: Choose Profile on Dashboard

Step 3: Verification

Step 4: Click Next Step

Note: there are 3 levels of K.Y.C and for each level there will be email for notification to let you know your information is approved or unapproved.

7. How do I reupload my K.Y.C document ?

– You can contact to us via Email: support@orientalfx.com and please make sure you use your email login for your account to contact us. Please provide us:

    • ID
    • Full name
    • Phone number
    • Email
    • Address
8. What do you want to reupload ?

– The reason you need to reupload.

– An selfie with you hold your ID card or passport and the other hand hold the paper with information: your name, current day, your phone number and “I need to change my K.Y.C informations on OrientalFX”.

9. How long my K.Y.C will be approeved ?

– Your K.Y.C will be approved in 12 hours, Monday to Friday.

10. What do I have when I complete my K.Y.C ?

– You will have:

    • Level 1: you have permission to request for becoming our Introducing Borker.
    • Level 2: you can access to our Investment platform PAMM / MAM / SOCIAL TRADING.
    • Level 3: you can withdrawal 5000 USDT/day and unlimited for OFX.
1. What is OrientalFX’s MT4 trading server ?

– OrientalFX – Demo (BlocEdu Ventures Ltd.)

 – OrientalFX – Live (BlocEdu Ventures Ltd.)

2. What type of trading account, that OrientalFX provides ?

– We provide 3 types account:

  • Standard: The most versatile account that is suitable for traders from all levels of experience and it is particularly useful for MAM, PAMM, Copytrade
    • Requirement: Minimum Deposit $200
    • Leverage: Up to 1:200
  • STP: This is an account for professional traders who operate with big volumes and are after even bigger profit.
    • Requirement: Minimum Deposit $2000
    • Leverage: Up to 1:200
  • PRO: This account will allow you to trade with standard conditions and at the best price without any requotes.
    • Requirement: Minimum Deposit $3000
    • Leverage: Up to 1:100
3. How many trading account I can open ?

– You can have maximum 5 live accounts for each type and 5 demo accounts.

4. Can my Demo account be expired ?

– If you have not made any trade on your demo accounts in 90 days, they will be locked.

5. Can I change the type of my account ?

– No, you can not change the type of your account.

6. Can I change my leverage ?

– No you can not change your leverage.

7. How to change password for my MT4 ?

Step 1: Login to my.orientalfx.com

Step 2: Choose MT4 on Dashboard

Step 3: Select account you want to change password

Step 4: Setting

Step 5: Change password ⇒ Complete.

1. What is Introducing Broker mean ?

– An Introducing Broker is an individual which is able to perform all the functions of a Forex broker except for the ability to accept money or securities from the client.

2. How can i become OrientalFX Introducing broker ? How long does it take ?

– You must complete 3 levels K.Y.C

    • Step 1: Login to my.orientalfx.com
    • Step 2: Click on IB Room
    • Step 3: Click on Referral
    • Step 4: Click on Become Our Partner to make a request to become our Introducing Broker
    • Step 5 : Check your email, in 12 hours your request will solved (from Monday to Friday)
3. How do i introduct clients to OrientalFX ?

Step 1: Login to www.my.orientalfx.com

Step 2: Click on  IB Room

Step 3: Click on  referral

Step 4: Send your referral link to your clients, when you have client singup via that link, that clients will be under your organization

5. Is there any minimum pip for stoploss ?

– There is no pip limit for stoploss, however the stoploss position can not be lower than the Spread.

6. How can i see my reward (rebate) ?

Step 1: Login to my.orientalfx.com

Step 2: Click on IB Room

Step 3: Click on Referral ⇒ Total reward (rebate)

7. How can i see the detail of my reward (rebate) ?

Step 1. Login to my.orientalfx.com

Step 2: Click on IB Room

Step 3: Click on Reward ⇒ You can see detail of you reward (rebate) of your clients

8. Where can i see my member ?

Step 1. Login to my.orientalfx.com

Step 2: Click on IB Room

Step 3: Click on Referral ⇒ List of members

9. How can an Introducing Broker earn money ?

– Introducing Broker will have reward (rebate) for each trade,that their clients make.

– When i can get my reward (rebate).

– We distribute reward (rebate) everyday. The reward (rebate) will be allocated to Introducing Broker in 4 hours after clients closed their position.

10. How many client do i need to have and the minimum to become Introducing Broker can have reward (rebate) ?

– OrientalFX gives the opportunity to all our partners, so that there is not standard for earning reward (rebate).

11. Is there any fee for becoming Introducing Broker ?

– No, there is no fee for becoming Introducing Broker.

12. Rebate policy for Introducing Broker ?

– The OrientalFX Reward (rebate) plan:

    • For Standard: introducing Broker will earn $5/lot
    • For STP: introducing Broker will earn $4/lot
    • For Pro: introducing Broker will earn $1.5/lot
13. Do we have better reward (Rebate) plan for Professional Introducing Broker ?

– OrientakFX can provide the oppotunity to our partners to have the ability to become more successful. Please contact us for more information.

Step 1: Website: OrientalFX.com

Step 2: Click on Partners

Step 3: Click on Become Our Partner ⇒ Fill out your informations in Contact us

Step 4: Send

***Note: Please use the same email Login for OrientalFX.

1. Glossary

– Payment account: is your USD wallet, in there you can keep your fund and make Deposit to or Withdrawal from Investor & Master account.

– Investor account: is the account for you to subscribe to your Master.

Example:

    • PAMM Investor account can subscribe to one PAMM Master account only
    • MAM Investor account can subscribe to MAM Master account.
    • Social Trading Investor account can subscribe to Social Trading Master account.

– Master account: is for expert (Pamm, Mam, Social Trading Master ) manage their fund.

2. What is Loss Limit ?

– That helps investor to insubscribe if they are losing money.

– Risk limit for investment account is a core thing for investments as it helps clients sleep well at night time.

– Only risk limit can make from investments really passive source of income as without it investor will be forced to monitor performance and risks of account everyday or several times a day.

– How it works:

    • Risk limit is not setup for all Investor accounts but on a link between master account and investment account (a subscription).
    • Investor can set several risk limits that can be different for different Master accounts.
    • Once risk limit is reached, the platform will close all opened positions on investment account that were copied from a master account. If it is a PAMM investor, the platform will also withdraw all funds to a payment account of investor.

– Example:

    • Balance: 10000 USD
    • Investor set Loss_limit = 500$
    • Until Sum of realized Profit + Sum of floating Profit is bigger than -500$, account is active (-490$ is bigger than -500$)

→ Once Sum of realized profit + sum of floating profit becomes smaller than -500$, subscription will be closed. Remain balance: ≈ 9500 USD.

3. Things you must know before start invest ?

– Investor should preview the Trading Plan of the Expert carefully:

    • 1/ The description of Trading stratergy
    • 2/ Personal Informations of expert
    • 3/ Master the current balance of the Master account
    • 4/ Max Risk Per Trade
    • 5/ Trade Range
    • 6/ Risk:Reward
    • 7/ Win/Loss
    • 8/ Frequency of trade
    • 9/ Total Max Risk / Equity

→ We highly recommend our Investors preview Trading stratergy and Trading plan of Experts so that Investors can find a Expert suitable for their investment style.

– If Expert wants to expand their business and attract more Investor we recommand do these steps:

    • Clarify personal information
    • Trading stratergy
    • Trading Plan
    • Social Account (Facebook, Skype, Telegram…).
    • Expected gain

– Introducing Brokers: There is no Rebate generate from PAMM program.

4. What is Trading Plan ?

– Trading Plan is including:

    • Max risk per trade
    • Frequency of trade (day, week, month)
    • Trading range
    • Risk:Reward
    • Win:Loss
5. What is Performance Fee ?

– OrientalFX provide the best system to manage Investor Fund

– The Performance Fee is a payment made to an investment manager for generating positive returns. Performance Fee will be charged at the end of investment period or when the Investor unsubscribe to the Master account. The Performance Fee will be not be charged if the returns is negative. The loss from the previous period will be counted for the next period and only when the loss is made up then the Expert can have the performance fee.

– Example 1:

 Investor A start deposit to his investor account $100 and subscribe to Master account B (Performance fee is 40%)

    • At the end of the period. The balance in Investor account is $150. Profit is $50
    • Performance fee will be allocated:
    • Master B will have 40% of the profit of investor A: $50 x 40% = $20
    • Investor will have: $100 (his fund) + $50 x 60% = $100 + $30 = $130

– Example 2: Follow the example 1

Investor A deposit again $100 on his investor account  and subscribe to Master account B (performance fee is 40%)

    • At the end of the period. The balance in Investor account is $130. Profit is $30 (lower than the first time)
    • Performance fee will be allocated:
      • Master B will have 40% of the profit of investor A: $30 x 40% = $12
      • Investor A will have: $100 (his fund) + $30 x 60% = $100 + $18 = $118

– Example 3:

Investor C deposit $100 on his investor account  and subscribe to Master account D (performance fee is 40%)

    • At the end of the period. The balance in Investor account is $70. Profit is -$30
    • The performance fee will not be charged
      • Master will have $0
      • Investor will have $70

– Example 4: Follow the example 3

The Investor C reinvest $100 on the Master account D (performance fee is 40%)

    • At the end of the period. The balance in Investor account is $140. Profit is $40 but in the last investment, Master D has the negative profit $30, so the performance fee will be calculated base on $40 – $30 = $10
    • The performance fee will be calculated like this:
      • Master will have $10 x 40% = $4
      • The investor will have: $100 + $30 (profit loss in the last period) + ($10 x 60%) = $136

→ The Loss of the Investor C is made up.

6. What is period ?

– The trading period is set up by the master:

    • Daily: every day (00:00 – 23:59) (hours MT4)
    • Weekly: 00:00 monday – 00:00 monday next week (hours MT4)
    • Month: 00:00 1st of month – 00:00 1st next month (hours MT4)
    • Quarterly:

No.

From (Hours MT4)

To (Hours MT4)

1

00:00 1st January

00:00 1st April

2

00:00 1st April

00:00 1st July

3

00:00 1st July

00:00 1st October

4

00:00 1st October

00:00 1st January

 

    • Semiannual:

No.

From (Hours MT4)

To (Hours MT4)

1

00:00 1st January

00:00 1st July

2

00:00 1st July

00:00 1st January

 

    • Annualy: 00:00 1st January – 00:00 1st January next year (Hours MT4).
7. What is PAMM account ?

– Percentage allocation management module, also known as percentage allocation money management or PAMM, is a form of pooled money forex trading. An investor gets to allocate their money in desired proportion to the qualified trader(s)/money manager(s) of their choice. These traders/managers may manage multiple forex trading accounts using their own capital and such pooled moneys, with an aim to generate profits.

– It is worth to mention that all investors balances are copied to master (money manager) accounts, which has an aggregated balance of all connected accounts.

8. How does PAMM work ?

– PAMM investor can subscribe to one PAMM master only.

Example:

    • An account PAMM Master has the fund: $10,000 and has the performance fee is 10%. There are 3 investors subscribe to that PAMM Master:
      • Investor 1: $3.000 = >30%.
      • Investor 2: $4.000 = >40%.
      • Investor 3: $3.000 = >30%.
    • When the PAMM Master makes a position with 1 lot size, the volume is calculated base on the percentage share, the size of funds from each investor within a single account.
      • Investor 1: 0.3 lot.
      • Investor 2: 0.4 lot.
      • Investor 3: 0.3 lot.
    • At the end of the period the profit is $1000. The Profit will be allocated by the the percentage share of each investors.
      • Investor 1 has $300.
      • Investor 2 has $400.
      • Investor 3 has $300.
    • The performance fee will be calculated:
      • Investor 1: $300 x 10 % = $30
      • Investor 2: $400 x 10 % = $40
      • Investor 3: $300 x 10 % = $30

→ PAMM Master :  $30 (Investor 1) + $40 (Investor 2) + $30 (Investor 3) = $100

**Performance will be set up by the PAMM Master (0-40%), it will be allocated at the end of the trading period.

9. What is MAM account ?

– MAM (Multi Account Manager) is designed for money managers. It is essentially an integrated software tool that can quickly execute block orders with just one click under a master account arrangement.

– With the MetaTrader 4 MAM account, money managers can quickly, easily and simultaneously place orders across multiple client accounts while remaining focused on the things that matter the most – trading strategy and money risk management.

10. How does MAM work ?

– MAM investor can subscribe to as many MAM master as he wants.

– A MAM account use the percentage allocation method: “Proportionally by Equity x Ratio”.

– Position of investor = Master position x (Investor’s Equity / Master’s Equity) x Ratio.

 – Example:

    • Master A setup performance fee is 10% and there are 2 Investors subscribing:
      • Master A: $1000
      • Investor 1: $2000
      • Investor 2: $500
    • Master A trade 1 lot
      • Investor 1 trade 2 Lots
      • Investor 2 trade 0.5 Lot
    • At the end of the period. The balance in Investor accounts are:
      • Master A: $1100
      • Investor 1: $2200
      • Investor 2: $550
    • The performance will be calculated:
      • Investor 1: (2200 – 2000)*10% = $20
      • Investor 2: (550-500)*10% = $5

→ Master A:  $20 (Investor 1) + $5 (Investor 2) = $25

 **Performance will be set up by the MAM master (0-40%), it will be allocated at the end of the trading period.

11. What is Social Trading account ?

– Social trading is the best account type for launching a retail investment product in brokerage company.

– At the same time, they can also trade on these accounts or close the positions opened by signal providers without any limitations.

– Investor can make the position opposite to Master’s position.

    • Example: Master: BUY

→ Investor: SELL

12. How does Social Trading work ?

– A Social Trading account use the percentage allocation method: “Proportionally by Equity x Ratio”.

– Position of investor = Master position x (Investor’s Equity / Master’s Equity) x Ratio.

– Example:

    • Social Trading Master A has 3 investors subscribing him ( Performance fee is 10%)
      • Master A: $1000
      • Investor 1: $2000
      • Investor 2: $500
      • Investor 3: $1000 (Reverse)
    • Master A BUY 1 Lot
      • Investor 1: BUY 2 Lots
      • Investor 2: BUY 0.5 Lot
      • Investor 3: SELL 1 Lot (Reverse)
    • At the end of the period, balance in each account:
      • Master A: $1200
      • Investor 1: $2400
      • Investor 2: $600
      • Investor 3: $1200 (Reverse)
    • Performance fee will be calculated:
      • Investor 1: (2400 – 2000)*10% = $40
      • Investor 2: (600-500)*10% = $10
      • Investor 3: (1200-1000)*10% = $20

→ Master A:  $40 (Investor 1) + $10 (Investor 2) + $20 (Investor 3)  = $70

**Performance will be set up by the Social Trading Master (0-40%), it will be calculated at the end of the trading period.

13. How to open Master account ?

***Complete 3 levels K.Y.C

    • Step 1: Login to my.orientalfx.com
    • Step 2: Click on “PAMM / MAM, SOCIAL TRADING” on menu
    • Step 3: Open Master Account Sellect the type of Master Account as you wish (PAMM / MAM, SOCIAL TRADING)
    • Step 4: Open Account
    • Step 5: Done
14. How to open Investor account ?

***Complete 3 levels K.Y.C

    • Step 1: Login to my.orientalfx.com
    • Step 2: Click on “PAMM / MAM, SOCIAL TRADING” on menu
    • Step 3: Open Invest Account
    • Step 4: Sellect the type of Investor account as you wish (PAMM / MAM / SOCIAL TRADING)
    • Step 5: Open Account
    • Step 6: Done
15. How to setup Master Account ?

Step 1: Login to my.orientalfx.com

Step 2: Click on “PAMM / MAM, SOCIAL TRADING” on menu.

Step 3: Select your Master Account → Setting.

    • Name of your Master Account.
    • Description: your personal information and trading stratergy.
    • Personal Informations:
      • Trading stratergy.
      • Trading plan.
      • Social account: Facebook, Skype, Telegram,…
      • Expected GainHide from rating: you can choose hide or show your program on the rating list.
    • Manager’s fee: Performance fee and period time.

Step 4: Done.

16. How to deposit into Pamm Investor Account ?

Step 1: Login to my.orientalfx.com

Step 2: Click on “PAMM / MAM, SOCIAL TRADING” on menu

Step 3: You can choose PAMM MASTER as you wish on the Leaderboard

Step 4: Subscribe to account

Step 5: Deposit

Step 6: Waiting for PAMM Master Approval

Step 7: Check your balance

Step 8: Done

***Note:

– You need to transfer money from E-Wallet to payment account. Please check “FINANCE – question 20” for more detail.

– The deposit can only be done when PAMM Investor account subscibed to PAMM Master account.

– You can not make deposit directly to PAMM Master account because its total of the fund, which come from all the investors.

17. How to withdrawal from PAMM Investor account ?

Step 1: Login to my.orientalfx.com

Step 2: Click on “PAMM / MAM, SOCIAL TRADING” on menu

Step 3: Select PAMM Investor account you need to withdraw from

Step 4: Choose withdraw

Step 5: Add your amount to withdraw

Step 6: Click withdraw

Step 7: Waiting for approval from Master

Step 8: After you have the approval you can check the amount in Payment account

Step 9: Done

***Note: Investor can only withdraw when the period’s end.

18. How to make deposit to MAM / SOCIAL TRADING ?

Step 1: Login to my.orientalfx.com

Step 2: Click on “PAMM / MAM, SOCIAL TRADING” on menu

Step 3: Select the target account for your deposit

    • MAM Master account or MAM Investor account
    • SOCIAL TRADING Master account or SOCIAL TRADING Investor account

Step 4: Choose deposit

Step 5: Add the amount you want to make deposit

Step 6: Click deposit

Step 7: Check your balance

Step 8: Done

19. How to make withdraw from MAM / SOCIAL TRADING ?

Step 1: Login to my.orientalfx.com

Step 2: Click on “PAMM / MAM, SOCIAL TRADING” on menu

Step 3: Select the target account to make withdraw

    • MAM Master or MAM Investor
    • SOCIAL TRADING Master or SOCIAL TRADING Investor

Step 4: Choose withdraw

Step 5: Add the amount you want to make withdraw

Step 6: Click withdraw

Step 7: Check your balance on your payment account

Step 8: Done

20. Can PAMM Master withdraw money from PAMM Investors ?

– No, PAMM Master CAN NOT withdraw money from PAMM Investor in any circumstances.

21. How to subscribe to Master ?

Step 1: Login to my.orientalfx.com

Step 2: Click on “PAMM / MAM, SOCIAL TRADING” on menu

Step 3: You can select Master as you wish on the Leaderboard

Step 4: Click on Statistic to see trading history of that Master

Step 5: Preview the period and the performance fee information of the program

Step 6: Click on “Stratergy description” to see infromations of Master:

    • Personal profile link
    • Trading stratergy
    • Trading plan
    • Social profile: Facebook, Skype, Telegram,…
    • Expected gain

Step 7: After carefully preview you can subscribe to that Master by clicking on “Subscribe to account”.

**Note:

    • The deposit can only be done when PAMM Investor account subscibed to PAMM Master account
    • One PAMM Investor can ONLY subscribe to One PAMM Master
    • One MAM Investor can subscribe to as many MAM Master as he wants
    • One SOCIAL TRADING Investor can subscribe to as many SOCIAL TRADING Master as he wants
22. How to unsubscribe to Master ?

Step 1: Login to my.orientalfx.com

Step 2: Click on “PAMM / MAM, SOCIAL TRADING” on menu

Step 3: Select MAM Investor or SOCIAL TRADING Investor

Step 4: Click subscription

Step 5: Select Unsubcription to unsubcript to Master

**Note:

    • When Investor unsubscribe, all position will be closed
    • PAMM Investor can only unsubscribe to PAMM Master only when the Master approve the request
    • MAM Investor can unsubscribe to MAM Master whenever he wants and all position will be closed
    • SOCIAL TRADING Investor can unsubscribe to SOCIAL TRADING Master whenever he wants and all position will be closed
23. How to choose Master ?

– Thing you need to consider before start invest:

    • Trading stratergy description
    • Personal Information of Master
    • Master current Balance of the Master’s fund
    • Max Risk Per Trade
    • Trade Range
    • Risk:Reward
    • Win/Loss
    • Frequency of trade
    • Total Max Risk / Equity

→ We highly recommend our Investors preview Trading stratergy and Trading plan of Experts so that Investors can find a Expert suitable for their investment style.

24. Can I have rebate if I have clients join PAMM/MAM/SOCIAL TRADING Program ?

– You will have rebate when you have clien as MAM/ SOCIAL TRADING MASTER or  MAM/ SOCIAL TRADING Investor make any trade.

– There is no Rebate generate from PAMM program.

25. How the Volume trade will be allocated ?

PAMM:

    • The Volume trade will be allocated base on the percentage share of each investors, the minimum is 0.0000001 lot.
    • There is no affection for floating P/L of PAMM Master when Investor makes deposit.

– Example:

    • There are 4 Investors join a PAMM program with total fund is $10,000 :
      • Investor 1: $3,000 = 30%
      • Investor 2: $4,000 = 40%
      • Investor 3: $2,900 = 29%
      • Investor 4: $100 =   1%
    • When the Master trade 0.1 Lot the volume will be allocated like this:
      • Investor 1: 0.03 lot
      • Investor 2: 0.04
      • Investor 3: 0.029 lot
      • Investor 4: 0.001 lot

MAM / SOCIAL TRADING:

    • The Allocation will be base on Equity:

Position of investor = Master position x (Investor’s Equity / Master’s Equity) x Ratio

    • Only the Negative position will be allocated to the Investor, who just joined when that position was running. That system will protect the win/loss ratio of investor.

– Example 1:

      • Master A (MAM Master or SOCIAL TRADING Master) has 2 Investor are subscribing to him:
        • Investor 1 (MAM Investor or SOCIAL TRADING Investor)
        • Investor 2 (MAM Investor or SOCIAL TRADING Investor)
      • Master A: $1000
        • Investor 1: $2000
        • Investor 2: $500
      • Master A trade 1 Lot
        • Investor 1 trade 2 Lots
        • Investor 2 trade 5 Lots

– Example 2:

      • Master A (MAM Master or SOCIAL TRADING Master): $10.000. Open 3 positions:
        1. Buy 1 lot EUR/USD @1.18600 floating P/L: -15 USD
        2. Buy 1 lot XAU/USD @1790.20 floating P/L: +30 USD
        3. Buy 1 lot GPB/USD @1.37850 floating P/L: -20 USD

→ Only the Negative position will be allocated to the Investor, who just joined when that position was running. That system will protect the win/loss ratio of investor, in this scenario new investor can only follow to Position (1) and (3).

26. Comparison table PAMM / MAM / SOCIAL TRADING

PAMM / MAM / SOCIAL TRADING


NO.

DETAIL

PAMM

MAM

SOCIALTRADING

NOTE

1

Can investor subscribe to their master freely ?

Yes

 Yes

Yes

 

2

Can investor see the current position ?

Yes

Yes

Yes

– MAM / SOCIAL TRADING Investor can see current position and history trading on the invest account.

– PAMM Investor can see history trading on their invest account.

3

Investor will have the same amount of loss as Master ?

Yes

No

No

– The Fund of MAM and Social Trading Master is different form investor, so the PnL will depends on the fund size and loss limit of Investor.

– Only the Negative position will be allocated to the Investor, who just joined when that position was running. That system will protect the win/loss ratio of investor.

– Only the Negative position will be allocated to the Investor, who just joined when that position was running. That system will protect the win/loss ratio of investor.

4

The Fund will be affected by the Deposit/Withdrawal of the Investor

Yes

No

No

– In PAMM program the fund is total the amount of investors who join to it, so that the Fund will be affected when investor withdraw their funds.

5

Fast deposit / withdrawal

No

Yes

yes

– Only at the end of the period, PAMM Investor can make withdrawal.

6

Subscribde and unsubscribe instantly

No

Yes

Yes

-Only at the end of the period, PAMM Investor can unsubscribe.

7

Can Investor make their own trade in their invest account ?

No

No

Yes

– Investor can not make their own trade in their invest account.

8

Can Investor close the position by themselves ?

No

No

Yes

– Only Social Trading Investor can do it.

9

Investor can make position opposite to the master ?

No

No

Yes

– Social Trading Investor can do it

Example: Master Buy

           → Investor Sell

10

Can investor modify the volume trade ?

No

Yes

Yes

– Only Social Trading Investor can modify the volume trade by themselves.

– MAM investor have to make request to MAM MASTER to change the volume trade.

11

Follow multi Master

No

Yes

Yes

– PAMM Investor can follow only one Investor.

12

Rebate for Introducing broker

No

Yes

Yes

 

 

1. Deposit into E-wallet ?

Step 1: Login to my.orientalfx.com

Step 2: Choose Funds on Dashboard

Step 3: Choose Deposit

Step 4: Select the currency you want to do deposit

Step 5: Type your amount and check again carefully

Step 6: When you choose Proceed, the wallet address will appear

Step 7: Make Deposit into the wallet address ⇒ Complete.

*** MT4 platform on OrientalFX only accept USD. So that if you already have USD in your E-wallet then please check “FINANCE – question 20” to know how to transfer USD into your MT4 accounts. If you have USDT or OFX please check “FINANCE – question 32” to know how to make exchange to USD.

2. What crypto currency that OrientalFX accept as Deposit method ?

– We accept 9 cyrpto currencies:

    • OFX (issued, security by OrientalFX).
    • BTC / ETH / BCH / LTC / XRP / ADA / TRX / USDT (ERC-20).
3. Where can I see my balance ?

– All your balance will be displayed on you E-wallet.

4. What is E-wallet ?

– E-wallet is your wallet which keep all your amount on OrientalFX. It will show you exact the amount of crypto currency you have and USD.

                        1/ Show total valuation of your blance in USD.

                        2/ The exact number of currency you have.

5. What is the Maximum and minimum deposit I can make ?

– Minimum: 200 USD

– Maximum: unlimited

7. Do I have to pay fee for deposit into OrientalFX ?

– OrientalFX is intermediate platform, we provide solution for our clients to exchange crypto currency to USD and help our clients transfer their fund into our LP in transparency way. Beside the exchange fee and transfer fee we DO NOT charge any fee or hiden fee to our clients.

No.

Cryptocurrency

Transaction Fee

Exchange Rate

1

OFX

5 OFX + 1,5%

Market

2

USDT (ERC-20)

5 USDT + 3,5%

Market

3

BTC, ETH, BCH, LTC, XRP, ADA, TRX

3%

Market

8. How long OFX amount will be on my E-wallet balance

– OFX is supported by OrientalFX platform. It only takes maximum 10 minutes to be completed.

9. Can I make deposit on weekend or holiday?

– Yes! You can make deposit whenever you want.

10. How do I check my Deposit history ?

– There are 2 options:

    • Option 1:
      • Step 1: Login to my.orientalfx.com
      • Step 2: Choose History on Dashboard
      • Step 3: Choose Transaction
      • Step 4: Click on Deposit to check your deposit history

     

    • Option 2: You can use your Hash in your own Blockchain wallet to check your transaction on Blockchain network.
11. How can I withdraw ?

Step 1: Login to my.orientalfx.com

Step 2: Choose Funds on Dashboard

Step 3: Choose Withdraw

Step 4: Select your withdrawal method

Step 5: Type the amount you want to withdraw

Step 6: Add your own wallet (Note, if required)

Step 7: Click on Proceed ⇒ Complete.

12. When I can withdraw my fund ?

– Whenever you want

13. When my withdrawal request will be approved ?

– From 04:00 AM on Monday to 04:00 AM on Saturday.

14. What is the minimum and maximum I can withdraw ?

– OFX:

    • Minimum: 100 OFX
    • Maximum: unlimited

 – USDT:

    • Minimum: 200 USDT
    • Maximum 5000 USDT/day
15. What withdrawal methods that OrientalFX provide ?

OrientalFX provides 2 methods for withdrawal:

    • OFX
    • USDT (ERC-20)
16. How long I will get my fund will be in my wallet ?

+ OFX: Up to 2 hours.

+ USDT: Up to 72 hours.

17. How can I cancel my withdraw request ?

Step 1: Login to my.orientalfx.com

Step 2: Choose History on Dashboard

Step 3: Choose Transaction

Step 4: Select Withdraw, in here you can cancel your request for withdrawal

* You only can cancel the withdrawal request when your request has not been approved.

18. Is there any fee for Withdrawal ?

– OrientalFX is intermediate platform, we provide solution for our clients to exchange crypto currency to USD and help our clients transfer their fund into our LP in transparency way. Beside the exchange fee and transfer fee we DO NOT charge any fee or hiden fee to our clients.

           

No.

Cryptocurrency

Transaction Fee

Exchange Rate

1

OFX

5 OFX + 1,5%

Market

2

USDT (ERC-20)

5 USDT + 3,5%

Market

3

BTC, ETH, BCH, LTC, XRP, ADA, TRX

3%

Market

19. How can I check my Withdrawal history ?

Step 1: Login to my.orientalfx.com

Step 2: Choose History on Dashboard

Step 3: Choose Transaction

Step 4: Select Withdraw to check your withdraw history

20. How can I transfer my USD from E-wallet to my MT4 account ?

Step 1: Login to my.orientalfx.com

Step 2: Choose Funds on Dashboard

Step 3: Choose transfer (Select your account you want to transfer from and to which account):

    • Fiat Wallet ⇔ MT4 Payment account
    • Fiat Wallet ⇔ MT4 Trading (Standard – STP – Pro)
    • IB ⇒ Fiat Wallet
    • IB ⇒ MT4 Payment account
    • IB ⇒ MT4 Trade (Standard – STP – Pro)
    • MT4 Payment account ⇔ MT4 Trading (Standard – STP – Pro)
    • MT4 Payment account ⇔ MT4 Investor (Pamm / Mam / Social Trading)
    • MT4 Payment account ⇔ MT4 Expert (Mam / Social Trading)
    • MT4 Trading (Standard – STP – Pro) ⇔ MT4 Trading (Standard – STP – Pro)

21. Is there any fee for the transfer ?

– No there is no Fee for it.

22. How can I check my transfer history ?

Step 1: Login to my.orientalfx.com

Step 2: Choose history on Dashboard

Step 3: Choose transaction

Step 4: Select transfer, you can check your transfer history.

23. Can I transfer my cryptocurrency to my MT4 ?

– No! You have to exchange crypto currency to USD before transfer.

24. How do I use Internal transfer ?

Step 1: Login to my.orientalfx.com

Step 2: Choose Funds on Dashboard

Step 3: Choose internal transfer, you need to enter the following data:

    • Source account (Fiat Wallet, IB Wallet, MT4 Payment account, MT4 Trade)

    • ID of receiver ( ID will be in Profile setting)

    • Only MT4 Payment account, MT4 Trade (Standard, STP, Pro) can be accepted.

    • Amount you want to transfer

Step 4: Click Transfer ⇒ Complete

– You can ONLY transfer to MT4 (Standard – STP – Pro) and MT4 Payment

– Example:

    1. Fiat ⇒ MT4 Payment account
    2. Fiat ⇒ MT4 Trading (Standard – STP – Pro)
    3. MT4 Payment ⇒ MT4 Trade (Standard – STP – Pro)
    4. MT4 Standard ⇔ MT4 Pro ⇔ MT4 STP
    5. IB Wallet ⇒ MT4 Payment account
    6. IB Wallet ⇒ MT4 Trading (Standard – STP – Pro)

 

26. Why I don’t have the “ internal transfer” feature ?

– Only OFX agency have the internal transfer feature.

28. Where can I check internal transfer history ?

Step 1: Login to my.orientalfx.com

Step 2: Choose history on Dashboard

Step 3: Choose Transaction

Step 4: Select transfer, you can check your transfer history.

30. What is exchange ?

Exchange is our feature for client to exchange:

    • OFX ⇔ USD
    • USDT ⇔ USD
31. Why do I need to make exchange ?

– Our exchange feature will help the deposit/ withdrawal become more convenient and reduce the fee.

    • MT4 platform on OrientalFX only accept USD, if you have USDT or OFX please check HERE to know how to make exchange to USD.
    • OrientalFx provides 2 withdrawal methods: OFX and USDT, you can exchange USD to USDT or OFX to withdraw.
32. How to make exchange ?

Step 1: Login to my.orientalfx.com

Step 2: Choose Exchange on Dashboard

Step 3: Select currency you want to do the exchange

Step 4: Select the currency you want to have

Step 5: Add your amount and check the exchange rate

Step 6: Exchange ⇒ Completed.

34. How can i check my exchange history ?

Step 1: Login to my.orientalfx.com

Step 2: Choose History in Dashboard

Step 3: Choose Transaction

Step 4: Select Exchange. You can check your exchange history.

35. After complete the exchange process, where can i see my fund ?

– You can see your fund in your E-wallet.

1. What are the minimum/maximum trading volumes ?

OrientalFX is a trading platforms offer liquidity and spreads that have previously only been available, in general, to institutional clients such as banks and hedge funds.

    • 1 lot = 100.000
    • Minimum trade volume = 0.01
    • Maximum trade volume = 500 Lots (Gold), 1000 Lots (Forex)
2. In what scenario, my order will be closed ?

– Your Order will be closed when your Equity below the Margin. There will be a notification (Margin call) is sent out to your trading account. When the Margin level is below or 50% the system will close some of your orders.

3. How to start my trading ?

– After you open trading account successfully and your K.Y.C documents have been approved, please download our Trading platfrom via your registered email, make deposit and start your trading.

4. What spreads do OrientalFX offer ?

– We offer floating spreads, our spreads from 0.4 pip. We have no re-quoting: our clients are given directly the market price that our system receives.

5. What leverage does OrientalFX offer ?

– The leverage depends on equity 1:100 – 1:200, click here for more details.

6. Do you allow scalping ?

Yes we do. We also provide special deal for professional scalping trader. For more informations please contact support@orientalfx.com.

7. Do you allow EA ?

– Yes we do. We also provide special deal for professional EA trader. For more informations please contact support@orientalfx.com.

8. Do you allow hedging ?

– Yes we do. You are free to hedge your positions on your trading account.

9. Do you have slippage?

– Slippages hardly ever occur if you trade with us. Sometimes, however, especially when important economic news is released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested.

– At OrientalFX, your orders are filled at the best available market price, which may be to your benefit.

– More information on the OrientalFX Policy is available here.

10. Is my account achieved with zero in balance ?

– Trading accounts with zero balance get archived after a period of 90 calendar days. Kindly note that once a trading account got archived, it can’t be re-opened. In case you only have an archived account and no active accounts to trade on, you need to register a new trading account here.

11. Is there a dormant fee if I don't use my account ?

– No, absolutely no fees if you don’t use account.

12. How can I access my trading report ?

– You can generate the report on your trading activity on the MT4 platform. Simply right-click “Account history” in the MT4 terminal window, set the time period (e.g. 1 year, 1 month, 1 week) by selecting “Custom period”, and then right-click on “Save report”.

13. What is the minimum Stop Loss range, that I can place ?

– We provide 100% floating price, so that position is placed base on the market price.

1. Which are the supported features of OrientalFX ?

– Trading on forex is provided:

    • Light-speed withdrawals in 2 hours.
    • With the option to open more than 1 account.
    • With negative balance protection.
    • No re-quotes, no rejection of orders.
    • Tight Spreads as low as 0,1 PIP.
    • Fractional pip pricing.
    • Multiple trading platforms accessible from 1 account for speedy trading mobility.
    • Real-time market execution.
    • Account Funding 100% automatic and instantly processed 24/7.
2. Why did the price hit Take Profit or Stop Loss but my order didn't execute ?

– When the price hits Take Profit but the order is not matched, there are some cases as follows:

    • At the time the price hits the Take Profit level, the market has no liquidity or low liquidity.
    • Due to the influence of news, the price fluctuates sharply, creating a case of slippage.
3. What is Gas fee ? Why do I have to pay Gas fees when depositing and withdrawing ?

– Gas refers to the fee, or pricing value, required to successfully conduct a transaction or execute a contract on the Ethereum blockchain platform. Priced in small fractions of the cryptocurrency ether (ETH), commonly referred to as gwei and sometimes also called nanoeth, the gas is used to allocate resources of the Ethereum virtual machine (EVM) so that decentralized applications such as smart contracts can self-execute in a secured but decentralized fashion.

– The exact price of the gas is determined by supply and demand between the network’s miners, who can decline to process a transaction if the gas price does not meet their threshold, and users of the network who seek processing power.

1. What is OrientalFX Token (OFX) ?

– OrientalFX Token (OFX) is a blockchain-based cryptocurrency. OrientalFX token belongs to a breed of cryptocurrencies called as utility stablecoins which aim to keep equivalent amount of traditional fiat currencies 1 OFX = 1 USD, like the USD, the EURO. OrientalFX tokens is built base on the Ethereum network, trade under the OFX symbol.

– Key Takeaways:

    • OrientalFX Token (OFX) is a utility stablecoin, a breed of cryptocurrency which aims to keep valuations stable.
    • OrientalFX Token (OFX) is used for OrientalFX’s internal Ecosystem to help investors and client of OrientalFX can access to fast and convenient mean of transfers.
2. How do i have OFX ?

– OFX is the best Deposit/Withdrawal method, provided by OrientalFX. Clients can contact directly to our legitiamte OFX Agency to have OFX.

3. What is OFX Agency ?

– OFX Agency is the Liquidity Provider for OFX token and ponsored by OrientalFX platform. OFX Agency will provide the most convinient Deposit/Withdrawal way for Clients via OFX token.

4. How can i make deposit via OFX token ?

– Option 1: Client can contact to OFX Agency directly for making depositing USD directly to MT4 trading account (this is the best deposit method).

    • Step 1: Login to my.orientalfx.com
    • Step 2: Click on MT4 on Dashboard
    • Step 3: Copy ID of your MT4
    • Step 4: Click on Profile
    • Step 5: Click on Setting
    • Step 6: Copy your account ID
    • Step 7: Send your MT4 ID numbers and Account ID to the OFX Agency
    • Step 8: Check your USD balance in your MT4 account.

– Option 2: Client can contact to our OFX Agency to buy OFX Token.

    • Step 1: Login to my.orientalFX.com
    • Step 2: Click on Funds
    • Step 3: Select Wallet
    • Step 4: Select OFX token wallet
    • Step 5: Click on Proceed ⇒ you will have OFX token address
    • Step 6: Copy OFX token address and send to OFX Agency
    • Step 7: Check balance in your OFX token Wallet.
5. How long does it take ?

– OFX Token is the best way to make deposit. It only takes 10 minutes to complete the process.

6. Where can i keep OFX Token safe ?

– Orientalfx Token (OFX) is the Ethereum-based (ERC-20). You can keep OFX token in the wallet that supported ERC-20 platform such as: Trust Wallet, MyEtherWallet, Metamask v.v.. OrientalFX also encourage our clients to keep OFX inside their E-wallet on OrientalFX Platform.

Note: For me more safety please follow those recommendations:

    • For Trust Wallet, MyEtherWallet, Metamask v.v.v: keep your back up words carefully
    • For OrientalFX E-wallet please turn on your Google Authenticator
      • Step 1: Login to my.orientalfx.com
      • Step 2: Click on Profile
      • Step 3: Turn on Google Authenticator to protect you account.
7. What are the advantages of using OFX on the Oriental FX platform?

– Uses of OFX:

    • Fast transaction: by using OFX, withdrawal and deposit only take 2hours in OrientalFX platform.
    • Stable value of money: Store of monetary value, Stable coin to stick to 1 OFX = 1 USD.
    • Secure money: OrientalFx commits to make OFX is 100% paid out to Fiat.
    • VIP support: All clients use OFX in OrientalFX will be able to have support from our VIP support department.
    • VIP IB rebate scheme: we provide special rebate scheme for our VIP partners.
    • Unlimited Withdrawal: In OrientalFX, Daily withdrawal limits can range from 200 USDT to 5000 USDT, but with OFX clients can have unlimited Withdrawal.